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Owner-Reported Problems · NHTSA

2020 Jeep Grand Cherokee — Problems & Complaints

NHTSA has 240 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

240
Complaints
filed with NHTSA
24
Involved a Crash
owner-reported
5
Involved Fire
owner-reported
13
Injuries
across all reports
Years to Avoid

Jeep Grand Cherokee — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

804 complaints

2,381 complaints

1,366 complaints

311 complaints

364 complaints

855 complaints

370 complaints

240 complaints

409 complaints

373 complaints

397 complaints

249 complaints

76 complaints

Problem Areas

What Owners Complain About Most

Electrical System 73 reports
Unknown Or Other 64 reports
Engine 50 reports
Power Train 39 reports
Fuel/propulsion System 17 reports
Air Bags 17 reports
Vehicle Speed Control 15 reports
Service Brakes 13 reports
In Their Own Words

Recent Owner Reports

Steering ODI 11631971 12/21/2024

Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time The vehicle or component has not been inspe…

Electrical System ODI 11444522 12/20/2021

Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done

Unknown Or Other ODI 11384072 12/18/2020

I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB

Electrical System ODI 11444149 12/17/2021

I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing …

Air Bags ODI 11560472 12/16/2023

I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demoli…

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2020 Jeep Grand Cherokee, or check your exact car by VIN with the free VIN lookup.

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Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2020 Jeep Grand Cherokee reliable?
Owners have filed 240 safety complaints with NHTSA for the 2020 Jeep Grand Cherokee, most often about electrical system. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Jeep Grand Cherokee years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.