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Owner-Reported Problems · NHTSA

2021 Jeep Grand Cherokee — Problems & Complaints

NHTSA has 409 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

409
Complaints
filed with NHTSA
20
Involved a Crash
owner-reported
8
Involved Fire
owner-reported
13
Injuries
across all reports
Years to Avoid

Jeep Grand Cherokee — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

2,381 complaints

1,366 complaints

311 complaints

364 complaints

855 complaints

370 complaints

240 complaints

409 complaints

373 complaints

397 complaints

249 complaints

76 complaints

Problem Areas

What Owners Complain About Most

Electrical System 115 reports
Steering 102 reports
Engine 60 reports
Power Train 59 reports
Unknown Or Other 56 reports
Exterior Lighting 42 reports
Fuel/propulsion System 40 reports
Service Brakes 33 reports
In Their Own Words

Recent Owner Reports

Air Bags ODI 11633457 12/31/2024

Was in an accident another car hit us running approximately 45-50 when we was turning in. And no airbags deployed

Air Bags ODI 11633371 12/31/2024

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that there were no records indicating previous repairs performed by the dealer. Th…

Power Train ODI 11445766 12/31/2021

Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning lights appear on dash before or after the incident.

Suspension ODI 11385723 12/31/2020

WHEN YOU GO OVER A BUMP YOU HAVE A LOUD HOLLOW THUMP OR BANG COMING FROM THE REAR SUSPENSION ITS NOT YOUR NORMAL NOISE FROM A BUMP THEIR ARE 2 DIFFRENT SOUNDS 1 IS NORMAL THE 2ND DOESNT BELONG THEIR. SOMETHING IS LOSS OR NOT SITTING CORRECTLY YOU CAN EVEN HEAR IT LOUDER IF YOU SIT IN THE BACK IF YOU REMOVE THE SPARE TIRE ITS EVEN LOUDER & MORE DISTINK ITS BEEN TO THE DEALER 2…

Steering ODI 11499544 12/30/2022

Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2021 Jeep Grand Cherokee, or check your exact car by VIN with the free VIN lookup.

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Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2021 Jeep Grand Cherokee reliable?
Owners have filed 409 safety complaints with NHTSA for the 2021 Jeep Grand Cherokee, most often about electrical system. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Jeep Grand Cherokee years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.