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Owner-Reported Problems · NHTSA

2014 Jeep Cherokee — Problems & Complaints

NHTSA has 2,650 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

2,650
Complaints
filed with NHTSA
56
Involved a Crash
owner-reported
16
Involved Fire
owner-reported
39
Injuries
across all reports
Years to Avoid

Jeep Cherokee — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

2010 Jeep Cherokee

0 complaints

2011 Jeep Cherokee

0 complaints

2012 Jeep Cherokee

0 complaints

2013 Jeep Cherokee

0 complaints

2014 Jeep Cherokee AVOID

2,650 complaints

2015 Jeep Cherokee

1,789 complaints

2016 Jeep Cherokee

1,410 complaints

2017 Jeep Cherokee

1,337 complaints

2018 Jeep Cherokee

687 complaints

2019 Jeep Cherokee

1,660 complaints

2020 Jeep Cherokee

325 complaints

2021 Jeep Cherokee

176 complaints

Problem Areas

What Owners Complain About Most

Power Train 1,471 reports
Engine 516 reports
Electrical System 449 reports
Unknown Or Other 284 reports
Service Brakes 188 reports
Fuel/propulsion System 186 reports
Vehicle Speed Control 185 reports
Steering 119 reports
In Their Own Words

Recent Owner Reports

Fuel/propulsion System ODI 11562827 12/31/2023

Tank is stuck at 1/4 full, some kind of issue withe the fuel tank. Can will run out of gas if miles are not monitored. The Gas Tank Aux Pump or design of the tank (Hump over drive shaft) is creating an issue.

Fuel/propulsion System ODI 11562828 12/31/2023

Car wont accept gas, the gas tank becomes vapor locked, particular in cold weather. When you try to fill it you have to keep the gas at a triggle or the system will over flow. Takes like 5 minutes to fill up a tank easy in the winter if your luck.

Power Train ODI 11445761 12/31/2021

The PTU failed on a well maintained 2014 Jeep Cherokee Trailhawk. The vehicle is available anytime for inspection upon request. My safety and others safety is at risk based on a very large scale of reports and articles regarding bad PTU for this vehicle. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. …

Power Train ODI 11292243 12/31/2019

VERY CLUNKY AND UN EVEN SHIFTING. IF I SPEED UP AND LET GO OF THE GAS THE WHEELS LOCK UP AND IT FEELS LIKE SOMEONE REAR ENDED ME. SOMETIMES WHEN GOING IN REVERSE AND THE WANT TO GO FORWARD IT SEEMS THE CAR CAN'T FIND THE GEAR AND IT GET STUCK IN NEUTRAL FOR A WHILE.

Electrical System ODI 10817172 12/31/2015

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO UTILIZE THE LIFTGATE, IT FAILED TO OPERATE USING THE REMOTE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE LIFTGATE HAD TO BE USED MANUALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS…

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2014 Jeep Cherokee, or check your exact car by VIN with the free VIN lookup.

Check Another Car

Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2014 Jeep Cherokee reliable?
Owners have filed 2,650 safety complaints with NHTSA for the 2014 Jeep Cherokee, most often about power train. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Jeep Cherokee years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.