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Owner-Reported Problems · NHTSA

2011 Jeep Grand Cherokee — Problems & Complaints

NHTSA has 1,639 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

1,639
Complaints
filed with NHTSA
53
Involved a Crash
owner-reported
61
Involved Fire
owner-reported
47 / 2
Injuries / Deaths
across all reports
Years to Avoid

Jeep Grand Cherokee — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

118 complaints

1,639 complaints

1,644 complaints

804 complaints

2,381 complaints

1,366 complaints

311 complaints

364 complaints

855 complaints

Problem Areas

What Owners Complain About Most

Electrical System 780 reports
Service Brakes 350 reports
Engine 343 reports
Fuel/propulsion System 247 reports
Unknown Or Other 132 reports
Power Train 90 reports
Steering 86 reports
Air Bags 60 reports
In Their Own Words

Recent Owner Reports

Fuel System ODI 11707985 12/31/2025

The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA Campaign Number: 19V813000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that shortly after starting the engine, the vehicle experienced a loss of motive power. The check engine warning light illuminated. The vehicle was towed to …

Unknown Or Other ODI 11292350 12/31/2019

ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP, WHICH PROVIDES AS FOLLOWS:*DT OUR RECORDS INDICATE THAT YOUR VEHICLE [1] WAS INCLUDED IN PREVIOUS SAFETY RECALL P54 (NHTSA 14V-530) OR SAFETY RECALL R09 (NHTSA 15V-115). THE REMEDY FOR THE PREVIOUS RECALLS WAS TO REPLACE THE…

Electrical System ODI 10669242 12/31/2014

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train ODI 11292152 12/30/2019

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT HAD NOT SPOKEN WITH A LOCAL DEALER OR THE MANUFACTURER REGARDING THE RECALL. THE CONTACT STATED THAT HER NEPHEW EXPERIENCED A SLIGHT HESITATION WITH THE TRANSMISSION AFTER PLACING THE VEHICLE INTO DRIVE. T…

Engine ODI 10816969 12/30/2015

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 10 MPH, THE ENGINE STALLED AND THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 02/04/16*LJ …

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2011 Jeep Grand Cherokee, or check your exact car by VIN with the free VIN lookup.

Check Another Car

Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2011 Jeep Grand Cherokee reliable?
Owners have filed 1,639 safety complaints with NHTSA for the 2011 Jeep Grand Cherokee, most often about electrical system. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Jeep Grand Cherokee years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.