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Owner-Reported Problems · NHTSA

2011 Ford Fusion — Problems & Complaints

NHTSA has 2,794 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

2,794
Complaints
filed with NHTSA
80
Involved a Crash
owner-reported
11
Involved Fire
owner-reported
46 / 1
Injuries / Deaths
across all reports
Years to Avoid

Ford Fusion — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

5,129 complaints

2,794 complaints

2,616 complaints

1,957 complaints

1,430 complaints

1,066 complaints

1,722 complaints

1,111 complaints

442 complaints

Problem Areas

What Owners Complain About Most

Steering 1,435 reports
Air Bags 330 reports
Engine 276 reports
Power Train 268 reports
Vehicle Speed Control 256 reports
Electrical System 203 reports
Service Brakes 195 reports
Fuel/propulsion System 176 reports
In Their Own Words

Recent Owner Reports

Service Brakes ODI 11385767 12/31/2020

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HIS NEPHEW WAS DRIVING AT AN UNDISCLOSED SPEED, THE BRAKES MALFUNCTIONED CAUSING THE BRAKE PEDAL TO EXTENDED TO THE FLOOR. THE CONTACT STATED THAT THE VEHICLE FAILED TO IMMEDIATELY STOP. AFTER RESTARTING THE VEHICLE, THE BRAKES OPERATED AS DESIGNED HOWEVER, THE FAILURE RECURRED. THE CAUSE OF THE FAILURE WAS…

Service Brakes ODI 11385774 12/31/2020

I WAS DRIVING MY 2011 FORD FUSION HYBRID AT AROUND THIRTY MPH ON A CITY STREET AND MY BRAKE SYSTEM WARNING LIGHT POPPED UP ON THE DASHBOARD. AS SOON AS THAT HAPPEN I HAD NO BRAKES, AND THERE WAS NO RESISTANCE IN THE BRAKES. THEY WENT STRAIGHT TO THE FLOOR, LUCKILY I WAS ABLE TO STOP THE CAR WITH MY EMERGENCY BRAKE. I RESTARTED THE CAR AND THE BRAKES WORKED FINE AFTER THAT.

Steering ODI 10669235 12/31/2014

WHILE DRIVING, THE ADVANCE TRAC LIGHT CAME ON. THEN AN ERROR MESSAGE TELLING ME TO SERVICE POWER STEERING. THE WHEEL SUDDENLY BECAME HARD TO TURN WHILE DRIVING. THERE WAS NO ADVANCED WARNING. AS SOON AS THE LIGHT CAME ON, THE CAR BECAME DIFFICULT TO STEER. *JS

Steering ODI 10669256 12/31/2014

STEERING FAILURE ASSIST LIGHT CAME ON FIRST THING THIS MORNING AT 6:30AM. WAS WONDERING IF THIS HAS EVER BEEN A RECALLED PART FOR THE 2011 FORD FUSION. *JS

Service Brakes ODI 10669317 12/31/2014

AFTER STARTING THE VEHICLE AND PUTTING THE CAR IN REVERSE WITH THE BRAKES ENGAGED, THE VEHICLE KEPT REVERSING EVEN WITH THE BRAKES COMPLETELY DEPRESSED. THE BRAKES ENGAGED AFTER A COUPLE OF SECONDS AND AFTER THAT THEY WORKED NORMAL. THIS ISSUE HAS HAPPENED 3 MORE TIMES SINCE THIS FIRST INCIDENT AND THE PATTERN HAS ALWAYS BEEN THE SAME. *JS

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2011 Ford Fusion, or check your exact car by VIN with the free VIN lookup.

Check Another Car

Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2011 Ford Fusion reliable?
Owners have filed 2,794 safety complaints with NHTSA for the 2011 Ford Fusion, most often about steering. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Ford Fusion years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.