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Owner-Reported Problems · NHTSA

2020 Subaru Crosstrek — Problems & Complaints

NHTSA has 69 owner complaints on file for this vehicle. Every report below was filed by a real owner with the US government's road-safety agency.

69
Complaints
filed with NHTSA
6
Involved a Crash
owner-reported
0
Involved Fire
owner-reported
3
Injuries
across all reports
Years to Avoid

Subaru Crosstrek — Complaints by Model Year

Years flagged AVOID have at least twice this model's average complaint count — the strongest public-data signal of a bad year.

26 complaints

0 complaints

0 complaints

132 complaints

97 complaints

195 complaints

285 complaints

69 complaints

115 complaints

31 complaints

34 complaints

120 complaints

44 complaints

0 complaints

Problem Areas

What Owners Complain About Most

Visibility/wiper 30 reports
Electrical System 11 reports
Power Train 9 reports
Unknown Or Other 9 reports
Engine 5 reports
Visibility 4 reports
Service Brakes 2 reports
Seat Belts 2 reports
In Their Own Words

Recent Owner Reports

Visibility/wiper ODI 11443911 12/15/2021

The windshield seemed to just start cracking for no known reason.

Visibility/wiper ODI 11383337 12/14/2020

THERE IS A STRESS CRACK ON PASSENGER SIDE FRONT ON WINDSHIELD FROM REARVIEW MIRROR INSIDE THE VEHICLE GOING UPWARD IN AN ARCH AND ENDS AT THE TOP OF THE WINDSHIELD. IT WAS IN OUR GARAGE AND THERE IS NOTHING THAT COULD HAVE FALLEN ONTO THE CAR FROM THE ROOF OF THE GARAGE. NOTICED CRACK ON 12/13/2020

Unknown Or Other ODI 11559357 12/10/2023

Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.

Seat Belts ODI 11557526 11/29/2023

The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The front driver's side seat belt failed to restrain the contact in her seat, causing her forehead to hit…

Visibility/wiper ODI 11495053 11/27/2022

The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this probl…

Same Vehicle

Recalls & Crash Tests

Complaints are one half of the picture — see the official recalls and NHTSA crash-test stars for the 2020 Subaru Crosstrek, or check your exact car by VIN with the free VIN lookup.

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Problems Checker

Any year, make and model: open the Car Problems Checker. Data: NHTSA (US DOT, public domain), cached up to 7 days.

Questions

FAQ

Is the 2020 Subaru Crosstrek reliable?
Owners have filed 69 safety complaints with NHTSA for the 2020 Subaru Crosstrek, most often about visibility/wiper. Compare the complaint counts across model years above — a year with far more complaints than the model's average is the strongest 'avoid' signal in public data.
Which Subaru Crosstrek years should I avoid?
The rule of thumb used by analysts: a model year whose complaint count is well above the model's own average (we flag 2× or more) usually had a real manufacturing or design problem — not just noisy reporting. Use the year-by-year strip on this page.
Where do these complaints come from?
Directly from NHTSA, the US government road-safety agency. Any owner can file a Vehicle Owner Questionnaire; NHTSA publishes them as public domain data. We cache each lookup for up to 7 days.
Do complaints mean a recall is coming?
Sometimes. NHTSA opens defect investigations when complaint patterns emerge, and investigations can end in recalls. Check the recalls page for this vehicle to see what has already been recalled.